Terms of Service

Estimates & Approvals

• Every job starts with a written estimate. We won't touch the vehicle until you approve the line items in your customer portal or in person.
• If we discover something during the job that changes the estimate, we stop and call you. Nothing extra gets billed without your okay.
• Verbal estimates are starting points, not commitments. Written estimates are what we honor.

Payment

• Deposits may be required on large jobs (engine builds, full chassis work, etc.). We'll specify upfront.
• Final balance is due when the vehicle is picked up. We accept card, ACH, and cash.
• Vehicles left more than 30 days after work is complete may be subject to storage fees.

Warranty

• Labor performed by Mad Labs is warrantied for 12 months / 12,000 miles from completion date, whichever comes first.
• Parts we install carry whatever warranty the manufacturer provides. We'll help you file claims on covered parts.
• Customer-supplied parts are installed but not warrantied by us. We'll happily reinstall a replacement if a part fails, but labor is billable.
• Tuning warranty: we stand behind our tunes. If anything is off, bring it back and we'll adjust at no charge.

What's Not Covered

• Misuse, racing on public roads, or modifications added after our work that may have caused a failure
• Failures caused by towing, accidents, or environmental damage
• Vehicles serviced or modified by another shop after our work

Photos & Public Listings

• We take photos of every build for our records. Some may end up on our public builds page, social media, or marketing materials.
• You control what's public. In your customer portal under My Builds & Privacy, you can approve or deny photos, dyno sheets, and your name being shared. We respect those settings.
• You can change your mind anytime. If you withdraw consent, the build comes off the public site.

Text Messages

If you tick the box on our quote form, Mad Labs Performance HQ will text you about your quote, your vehicle's build progress, and upcoming appointments. That's the whole program — no marketing blasts.

• Optional. Saying yes to texts is never a condition of service. Leave the box unticked and you still get your quote by email.
• How often: message frequency varies with your job — usually a handful of messages per repair.
• Cost: message and data rates may apply, depending on your mobile plan.
• To stop: reply STOP to any message. You'll get one confirmation and nothing after that. Reply START to opt back in.
• Help: reply HELP, or call us at 850-375-1457.
• Mobile carriers aren't liable for delayed or undelivered messages.
• We don't sell or share your mobile number. See our Privacy Policy for how we handle your information.

Cancellation

• Scheduling can be changed up to 48 hours before your appointment without penalty.
• Deposits on ordered parts are non-refundable once parts have been ordered from the supplier (we can't return them either).

Disputes

If something goes wrong, talk to us first. We'd much rather fix it than fight about it. We're a small shop — your reputation with us matters and ours with you matters. Most disputes are resolved with a phone call.

Questions

Call us at 850-375-1457 or visit the shop at 3840 W Navy Blvd, Pensacola FL.

Last updated: October 2026